Goal: To help customers understand the AWS free tier offering and to prevent unintended overages.
Role: UX Designer
Overview: While working on the Billing team, I noticed the biggest customer complaint was about unintended AWS spending overages having to do with Free Tier. The Free Tier allows each service to define what they want to offer for free during the trial period (one year). The problem was that many of the offerings were confusing for customers, for example, some free services even depended on paid services. I worked closely with the research and billing team to come up with some ideas on how these issues could be alleviated for customers.