• Experienced in creating low fidelity wire-frames, interactive prototypes, and high fidelity mock-ups
• Ability to solve complex problems quickly and efficiently
• Formally trained in user centered design process
• Experience in facilitating usability studies
• Ability to meet deadlines and manage multiple projects
• Excellent collaboration skills
• Experience creating information architecture models
• Background in visual design
• Experience with mobile
User Experience Designer
Amazon Payment Products
May 2016 – February 2017
Worked collaboratively with project managers, technical project managers, and developers to solve both business and customer needs for co-branded credit cards and shop with points products. Created user flows and low fidelity wireframes for mobile, desktop, and tablet. Worked closely with retail team to discuss proposed designs and incorporate feedback. Created interactive prototypes. Worked with outside research firm to run usability studies. Made changes to designs based on findings. Reviewed designs with stakeholders. Created full fidelity mocks working within the existing Amazon pattern library. Participated in weekly design review meetings.
User Experience Designer
Amazon Web Services
January 2013 – May 2016
Worked collaboratively with project managers, technical project managers, and developers to solve both business and customer needs for Billing, Free Tier, Trusted Advisor, Cost Explorer, CloudTrail, Organizations, and Support products. Created user flows and low fidelity wireframes from requirements and use cases. Created interactive prototypes. Worked closely with researchers to conduct usability studies. Made changes to designs based on findings. Reviewed designs with stakeholders. Created full fidelity mock-ups. Reviewed customer feedback after launch and made iterative changes based on customer feedback. Managed weekly design meetings for all AWS console designers.
February 2011 – January 2013
Led redesign of the Amazon Services website, creating low fidelity wireframes, high fidelity mock-ups, and red-lines. Managed all visual designs for the Amazon Payments team. Created and maintained visual style-guide for Amazon Payments to ensure alignment with the European payments teams. Designed and built out HTML email campaigns and landing pages. Created all graphics used on Amazon Payments website.
The Creative Group (Amazon Payments)
September 2010 – February 2011
Managed all visual designs for the Amazon Payments team. Created all graphics for Amazon Payments website. Designed banner ads for Amazon Seller Central. Created new booth design, banner ads, and brochure for ReTail and other conferences.
August 2008 – September 2010
Created custom logos, brochures, and websites for customers. Built out websites using HTML/CSS and Flash. Created custom artwork for announcements using Illustrator. Performed photo color correction and optimized photos for the web.
School of Visual Concepts
March 2008 – December 2009
Helped to answer students’ questions during and after class on specific Adobe software. Worked in the following classes: Adobe Dreamweaver, Adobe Illustrator, Adobe Flash.
University of Washington
Master’s Degree, Human Centered Design & Engineering (HCDE)
2012 – 2015
Seattle Central Creative Academy
Associate’s Degree, Graphic Design
2005 – 2007
The Evergreen State College
Bachelor’s Degree, Art/Art Studies
1999 – 2000