Goal: To add in the first unlinked points program in the checkout process.
Role: UX Designer.
Several points systems were available on Amazon but they were linked to a specific payment method. I helped to launch the first points system that could be used with any payment method for the Hilton chain. Customers could link their Hilton account and use their Hilton points to spend on on Amazon purchases.
Goal: To help smaller segment properties to manage their inventory with other online travel agencies.
Role: UX designer
Amazon Prime Card
Goal: To launch the Amazon Prime Visa Credit Card which allows Amazon Prime members to receive 5% back on all purchases on Amazon.
Role: UX Designer, worked closely with visual designer.
Overview: While there was an Amazon Visa Credit Card at the start of the project, the payments team wanted to introduce a new card with special benefits for Amazon Prime members. The existing credit card offered 3% back on all purchases on Amazon. The new Prime Visa would allow customers to get 5% back on purchases on Amazon. The challenge with this project was getting the customer to the right application, especially if there were no cookies to identify them.
Goal: To create a new service which allows customers to manage multiple AWS accounts and mange policies across those accounts
Role: UX Designer
Overview: AWS Organizations is a new service that allows some of the largest customers to manage policies for multiple AWS accounts. Often customers have accounts for development and production or for different teams. Organizations will allow customers to create policies which give permissions to specific services, the ability to create new resources and to see billing across these services.
AWS Free Tier
Goal: To help customers understand the AWS free tier offering and to prevent unintended overages.
Role: UX Designer
Overview: While working on the Billing team, I noticed the biggest customer complaint was about unintended AWS spending overages having to do with Free Tier. The Free Tier allows each service to define what they want to offer for free during the trial period (one year). The problem was that many of the offerings were confusing for customers, for example, some free services even depended on paid services. I worked closely with the research and billing team to come up with some ideas on how these issues could be alleviated for customers.